Shipping policy

At Poéclat, we are committed to providing our customers with reliable and timely shipping services.
Order Processing Time

All orders are processed within 2 to 5 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
Poéclat products are manufactured and fulfilled through our trusted partner, Suppliful

Once an order has been processed, estimated delivery times are as follows:
● United States: approximately 10 to 15 business days
● International orders may take longer depending on the destination country and local postal services.

Please note that delivery times are estimates only and may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor the status of your package.

Please make sure that your shipping address is accurate and complete before placing your order. Poéclat is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If you have not received your order within the estimated delivery timeframe, please contact us at:
Email: contact@poeclat.com
We will do our best to assist you and resolve the issue as quickly as possible.