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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@poeclat.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@poeclat.com. At Poéclat, we are committed to providing our customers with reliable and timely shipping services.
Order Processing Time
All orders are processed within 2 to 5 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
Poéclat products are manufactured and fulfilled through our trusted partner, Suppliful.
Shipping Time
Once an order has been processed, estimated delivery times are as follows:
● United States: approximately 10 to 15 business days
● International orders may take longer depending on the destination country and local postal services.
Please note that delivery times are estimates only and may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor the status of your package.
Shipping Address
Please make sure that your shipping address is accurate and complete before placing your order. Poéclat is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If you have not received your order within the estimated delivery timeframe, please contact us at:
Email: contact@poeclat.com
We will do our best to assist you and resolve the issue as quickly as possible.
. At Poéclat, we are committed to providing our customers with reliable and timely shipping services.
Order Processing Time
All orders are processed within 2 to 5 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or holidays.
Poéclat products are manufactured and fulfilled through our trusted partner, Suppliful.
Shipping Time
Once an order has been processed, estimated delivery times are as follows:
● United States: approximately 10 to 15 business days
● International orders may take longer depending on the destination country and local postal services.
Please note that delivery times are estimates only and may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor the status of your package.
Shipping Address
Please make sure that your shipping address is accurate and complete before placing your order. Poéclat is not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
Lost or Delayed Packages
If you have not received your order within the estimated delivery timeframe, please contact us at:
Email: contact@poeclat.com
We will do our best to assist you and resolve the issue as quickly as possible.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sufrenarosemene2@gmail.com.
